Did you know Austin has a 24/7 information center? Austin 3-1-1 provides locals with access to City services + information.
If you dial 3-1-1 or (512) 974-2000, you’ll be connected to an ambassador for the city that will answer questions in regards to City of Austin departments + services. You can also use the 3-1-1 number to make reports.
What can you report?
- Potholes
- Graffiti
- Loose dogs
- Broken traffic lights
- Trash and debris cleanup requests
- Sidewalk repair
- Power outages
- Park grounds maintenance requests
If you rather go mobile, there’s also the Austin 3-1-1 app. This free app can be downloaded from the Google Play Store or iTunes Store.
What options will you see once you’ve downloaded the app?
- Make a new request
- Check recent reports throughout the city
- View requests you’ve made
- COVID-19 updates for the City of Austin
Don’t want to call the information line or use the mobile app? No problem. There’s an option to complete a Service Request online + check the status of the request.
Stay connected to Austin’s 3-1-1
Additionally, the City of Austin welcomes feedback from Austinites. Emails with comments and suggestions can be sent here.
Disability assistance Video Relay Service calls are also accepted.
